Terms & Conditions

1. Booking

All bookings are subject to availability. A confirmed booking is made when you receive a confirmation email from TerminalRide. We recommend booking at least 2 hours in advance for local trips and 24 hours for airport transfers.

2. Fares and Payment

Fares are calculated based on distance, vehicle class, and time. The price quoted at booking is final and includes all standard charges. Additional charges may apply for waiting time, extra stops, or changes to the journey. Payment is due upon completion of the journey. We accept cash and major credit/debit cards (where facilitated).

3. Cancellations and Refunds

• Free cancellation up to 1 hour before the scheduled pickup.
• Cancellations within 1 hour of pickup may incur a charge of 50% of the fare.
• No-shows after a 15-minute grace period are charged the full fare.

4. Flight Monitoring

For airport transfers, we monitor your flight number and adjust pickup times automatically for delays. If your flight is cancelled, please contact us to reschedule or cancel.

5. Vehicle Capacity and Luggage

Each vehicle has a maximum passenger and luggage capacity. It is your responsibility to ensure the booking matches the required capacity. Extra large items (e.g., bicycles, skis) should be notified in advance.

6. Behavior and Liability

Passengers are expected to behave respectfully towards the driver and not damage the vehicle. TerminalRide is not liable for items left in the vehicle, but we will make reasonable efforts to return lost items.

7. Complaints

If you have any issues with your journey, please contact us within 24 hours at info@terminalride.uk and we will investigate promptly.

8. Changes to Terms

TerminalRide reserves the right to update these Terms and Conditions at any time. The latest version will always be available on this page.

9. Contact

For any questions regarding these Terms, contact us at info@terminalride.uk or call +44 7360 408682.