Privacy Policy

1. Information We Collect

When you make a booking or contact us, we may collect the following personal data:

• Contact details: Name, phone number, and email address.
• Journey details: Pickup and drop-off locations, date, time, and number of passengers.
• Vehicle preferences: Selected vehicle class (e.g., Sedan, MPV).
• Payment information: We do not store card details. Payments are handled securely via third-party providers (if applicable).

2. How We Use Your Information

Your data is used solely for the following purposes:

• To process and confirm your booking.
• To assign a suitable driver and provide them with necessary journey details.
• To send you booking confirmations, status updates, and invoices via email.
• To contact you in case of any changes or emergencies.
• To improve our services based on feedback.

3. Data Storage and Security

All booking data is stored securely using industry-standard encrypted infrastructure. Access is strictly restricted to authorised TerminalRide personnel only. We implement robust security measures to protect your personal information from unauthorised access, alteration, disclosure, or loss.

4. Sharing Your Data

We may share your journey details (name, pickup, drop-off, time) with the assigned driver solely for the purpose of fulfilling your booking. We never sell or rent your personal data to third parties.

5. Data Retention

We retain booking records for as long as necessary for business and legal purposes. If you wish for your data to be removed, please contact us.

6. Your Rights

You have the right to:

• Request a copy of the personal data we hold about you.
• Request corrections to inaccurate data.
• Request deletion of your data (subject to legal obligations).
• Withdraw consent to marketing communications at any time.

7. Cookies

Our website may use basic cookies to improve your browsing experience. We do not use cookies for advertising purposes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@terminalride.co.uk or call +44 7360 408682.